Frequently Asked Questions

You can place an order in several ways:

• Via the feedback form on the website
• By phone: +7 (499) 653-75-85 (Moscow) or +7 (995) 274-27-30 (Shenzhen)
• By email: sales@geartechsol.com
• Via WhatsApp or WeChat

When ordering, provide the part number, equipment model, and required quantity.

Delivery time depends on stock availability:

• From the RF warehouse (Moscow Region): 1–3 business days for Moscow and region, 3–7 days across Russia
• From China: 14–21 business days
• Custom orders: individually, depending on the manufacturer

Exact lead times are confirmed when placing the order.

We deliver throughout Russia and CIS countries. Delivery options include:

• Transport companies (CDEK, PEK, Delovye Linii, etc.)
• Russian Post
• Courier service (Moscow and region)
• Self‑pickup from the Moscow Region warehouse

To identify the correct part, please provide:

• Equipment model (e.g., Caterpillar 320D)
• Part number (if known)
• Equipment serial number (for precise selection)
• Photo of the old part (if the part number is unknown)

Our specialists will help you choose the correct part. Contact us in any convenient way.

Original parts:

• Produced by the official equipment manufacturer
• Covered by manufacturer warranty
• Higher price
• 100% compatibility with equipment

Alternatives (replacements):

• Produced by third‑party manufacturers
• Meet the technical characteristics of the original
• More affordable price
• Verified quality from reliable manufacturers

We offer both originals and verified alternatives. Our specialists will help you choose the best option.

We supply parts for all major heavy equipment brands:

• Caterpillar, Komatsu, Hitachi, JCB, Volvo
• Case, John Deere, Liebherr, New Holland
• Doosan, Hyundai, Kobelco, Kubota
• XCMG, Sany, Shantui, Zoomlion, SDLG
• And many others

If the required part is not in the catalog, contact us — we will find it for you.

We accept the following payment methods:

• Bank transfer to a settlement account
• Cash on delivery (via transport company)
• Card payment (for individuals)
• Electronic payment systems

For legal entities we can work under a contract with deferred payment (by agreement).

Payment terms depend on the order type:

• Stock in RF warehouse: payment on receipt may be possible
• Order from China: 30–50% prepayment required
• Large orders: individual terms

Exact payment terms are agreed when placing the order.

Warranty obligations depend on the part type:

• Original parts: manufacturer warranty (usually 12 months)
• Alternatives: 6–12 months depending on the manufacturer
• Consumables: warranty against manufacturing defects

Warranty does not cover parts with signs of improper installation or use.

If the part does not fit due to our mistake (incorrect selection), we will:

• Accept the return within 14 days
• Refund the full amount or exchange for the correct part
• Compensate delivery expenses (by agreement)

Important: the part must be in original packaging, with no signs of installation or damage.

For more details see Returns & Exchanges.

Yes, our specialists provide part selection service. Please provide:

• Equipment model and serial number
• Description of the problem or a photo of the faulty part
• Preferably a photo of the equipment and installation location

We will select the correct part and offer options (original and alternatives) with pricing.

Yes, we work with wholesale customers and offer:

• Special pricing for orders above a certain amount
• Individual payment terms
• Priority order processing
• Regular scheduled deliveries

To discuss wholesale terms, please contact our sales team.