Returns and warranty

Returns, exchanges and warranty claims

Use this page to understand how GearTech Solutions handles returns, exchanges and warranty checks for spare parts, industrial products and procurement orders.

Before sending goods back

Contact your manager first

Do not ship goods back before the return or warranty case is registered. The manager will confirm the case number, address and document set.

Keep packaging and documents

Keep the original packaging, delivery note, invoice, photos and any supplier documents. Missing documents can delay the review.

Send clear evidence

For warranty cases, attach photos, videos, nameplate data, part number, installation date and a short description of the issue.

Custom-sourced, project-based and specially ordered items may have return limits. Final handling depends on the supply agreement, supplier rules and the condition of the goods.

How the process works

Submit a return or warranty request

Send the order number, part number, quantity, reason and evidence to your manager or to sales@geartechsol.com.

Initial review

We check the order data, supply terms, product condition and documents. If more information is needed, we will request it before making a decision.

Return authorization

If the case can proceed, we provide the return address, case reference and packaging instructions. Unauthorized shipments may be refused.

Inspection and decision

The goods are checked after receipt. Depending on the case, the result may be exchange, repair, supplier claim, credit note or refund.

Typical documents

For business customers

  • Return request with company details.
  • Invoice, delivery note or order reference.
  • Photos of packaging and goods.
  • Act or technical note if a defect is claimed.

For warranty cases

  • Part number and serial or batch data if available.
  • Machine model, operating hours and installation date.
  • Description of the failure mode.
  • Photos or videos showing the issue.

For logistics damage

  • Photos before unpacking.
  • Carrier act or damage note.
  • Photos of labels and packaging.
  • Delivery date and tracking number.

Need help with a return?

Send the order number and a short description. We will tell you what information is required for the next step.

Contact support